Kuhusu Mzuka Casino

We comply with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide to us, then you are invited to send in any questions to https://www.mzukacasino.co.tz.

Information Collected

During the registration process; when you use your account; and when you request a withdrawal from your account, specific personal data ("Personal Data") is collected including, but not limited to: government-issued ID number, PIN number, phone/mobile number, first and last name, date of birth, credit card data, home or another physical address, e-mail address, or other contact data.

In addition, we may collect and log a record of all telephone calls, internet communications, details of transactions you carry through the site and details of your visits to the site. Any personal data received is processed in accordance with your rights, obtained only for a specific and lawful purpose, kept in a secure manner, and is utilized for marketing purposes based on the opt-out principle. Please note that all correspondence and telephone calls may be recorded for training purposes.

Disclosure of Information

We will authorise the financial institution which you used when registering an account, to provide information about you should this be requested by the local Gambling Commission in relation to your gaming. We will disclose personal data when ordered to do so by any governing authority and/or under any legal provision contained in the governing law. We will also disclose information as required to enforce our Terms and Conditions.

For fraud detection and control purposes, you agree that we retain the right to transfer your personal data to third parties, including so-called AVS service providers and other partners, should the need arise. Furthermore, we reserve the right to disclose personal data to relevant recipients where we have reasonable grounds to suspect irregularities that involve an account.

Customer Relationship Management (CRM) and Marketing Materials

We reserve the right to process personal data for CRM / marketing purposes. By registering an account, you automatically opt in to all promotional marketing across all platforms. You can opt out at any point by contacting us at https://www.mzukacasino.co.tz.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data, as we cannot be held responsible for the policies of partner websites.

Correction of Incorrect Account Information

You have the right to request access to your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data, so long as specific gaming regulations do not require us to retain certain personal information about you.

To exercise such rights, you are required to submit a request together with proof of identity to https://www.mzukacasino.co.tz.

Cookies / ActiveX

You agree that we may, from time to time, use a cookie and Active X components on your device to save information (such as user name, password, other personal details, e-mail address etc.) so you do not have to re-enter this information each time you visit our site. This cookie cannot be used to run programs or deliver viruses to your computer, and is uniquely assigned to you. It can only be read by a web server in the domain that issued the cookie to you. The primary purpose of the cookie is to enable you to save time and facilitate future access to the site.

We do not use cookies that are intrusive to your privacy (tracking cookies) for the purpose of capturing online promotional behaviour (behavioural marketing). In the event that this type of cookie is employed, we will ask for your consent.

Communication and Opt-out

In registering an account to use our service, you consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to e-mail, telephone and SMS) in respect of matters relating to your account.

To unsubscribe from any or all forms of communication, please either use the ‘Unsubscribe’ link found in our promotional e-mails or contact us at https://www.mzukacasino.co.tz.

 

RESPONSIBLE GAMING

Our Policy

We are committed to doing best endeavours to give our customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support responsible gaming and have numerous measures in place to offer checks.

Identity Checks

We take stringent steps to ensure that only people of legal age use our Services, including requesting you to send us a photocopy of your identification documents, such as a driver's licence or identity card, to verify the age and identity of new customers. The legal age for gaming online varies from country to country and so we advise that you do check the rules of your jurisdiction before you play.

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.

Additional Responsible Gaming Features

We actively encourage each of our customers to participate in the management of their gaming account and so offer the following responsible gaming features:

Self-Exclusion

You may, at any time, request temporary or permanent exclusion from our Service. The self-exclusion options available are:

1.Brief break / Cooling-Off : the account is suspended for at least: 24 hours

2.Temporary Suspension: the account is suspended for at least: 1 month

3.Self-Exclusion: the account is suspended for at least: 3 months

4.Permanent Self-Exclusion: the account is permanently closed and you will not be allowed to re-open it

To request a cooling-off or temporary suspension, please send an email to support and this request once received will be verified telephonically with the player. Measures will be taken by us to restrict gaming activity related to suspended accounts until the suspension period expires.

In the case of a permanent self-exclusion request, we will contact you with a view to returning any remaining funds held in the account balance, less bonus money. Upon the self-exclusion period expiring, your account will not automatically be re-activated.

NOTE: The account may only be considered for re-activation by us upon a Customer’s own request (contact must be either by telephone or in person) and may only come into effect after a 24 hour cooling-off period has been instituted.

Activity Statements

Information regarding your account activity can be viewed online. The information may include: details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.